Engagement Leads to Loyalty

Engaged Employees Can Help Drive Brand Loyalty

Having fully engaged employees can help reverse the trend in the decline in brand loyalty by consumers.   According to Ernst & Young, 25% of buyers consider brand loyalty in their purchasing decisions.  If you look at the list of reasons that drive employee purchases below, you can see multiple behaviors that engaged employees display and could help address and improve.   52%...

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Bully

Mean Coworkers & Office Culture – The Impact

We all have encountered a co-worker who we felt was mean and/or difficult to work with in the work place.  Most co-workers I have encountered have been great to work with and helpful to their fellow employees, but every once in a while, there is an employee who acts as if the entire business exists for his/her benefit and can...

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How Much Time Is and Should be Spent Engaging

Over the past few weeks I have been discussing the importance of Employee Engagement and how that can help drive profits, revenue and growth.  As I further engage in my research the quote below caught my attention. "If you're a leader trying to improve the inspiration, engagement, innovation and intrinsic motivation of your employees, it would be wise to assess whether...

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Improve Physician Engagement to Drive Strategic Priorities and Profits

Physician engagement is pivotal to achieving success in both hospitals and private family practices.  The social concept to post physician ratings and patient experience on the internet highlights the need to understand the physician's perspective and motivation in order to improve performance.  Offices can gain insight into whether physicians and support staff are likely to stay, as well as if...

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High Turnover – Welcome White Collar Professions

Lower-skilled, lower-wage jobs historically have had higher turnover rates than white-collar jobs, however, we are seeing higher turnover rates in some traditionally highly-skilled, white-collar jobs in businesses of all sizes.  Today nearly a quarter of working Americans clock in each day in businesses where the average tenure is less than a year. The price of this employee churn is extraordinarily...

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Law Office Corporate Culture

[caption id="attachment_2712" align="alignleft" width="150"] Law offices have corporate culture too.[/caption] After having spent the better part of the past 16 years watching software companies make the best sales person the VP of Sales and then struggle, I did not find the article linked below all that surprising.  The same line of thinking as the skills rarely translate from one job to...

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Employee Engagement Leveraging the Frequent Review

I know I always dreaded getting performance reviews and writing performance reviews, as it led to misery in the office, i.e. employee engagement suffered.  The reported number one reason for this misery is the time spent on the process by both the employee and manager.  It does not have to be that way.   A good performance review system promotes transparency in the...

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